STAFF AND SERVICES INCLUDED:

• Dedicated Villa Manager
• Villa Host (Ubud) or Staff (Seminyak/Bukit)
• Daily Housekeeping
• Garden and Pool Staff

EXTRA COSTS (advance notice may be required):

• Villa pre-stocking: Groceries and beverages (subject to an additional service fee).
• Breakfast by Villa Host (Ubud ONLY): Groceries cost + an additional cover charge per person per meal (minimum 4 guests).
• Floating breakfast: Additional charge per tray (for up to 4 guests).
• In-villa Chef: Arranged through our trusted partner (see FAQs for details, additional charge applies).
• Airport transfers: Convenient pick-up and drop-off services (additional charge applies).
• Driving service: Reliable and professional drivers available on request (additional charge applies).
• Activities and excursions: Customized experiences to explore Bali (additional charge applies).
• In-villa massage services: Relax and rejuvenate in your villa’s comfort (additional charge applies).
• Baby-sitting service: Experienced caretakers for your little ones (additional charge applies).
• Security guards: Additional safety and peace of mind (additional charge applies).
• Flowers arrangements: Custom designs to enhance your stay (additional charge applies).
• Extra bed for extra guest (additional charge per night/person).

Other Things to Note:

• Road Access: Many villas have narrow road access, often suitable for motorcycles only. We can assist with transportation arrangements if needed (additional charge may apply).
• Nearby Construction: We understand that construction noise can be disruptive. While we cannot control construction activities in the surrounding area, we prioritize your comfort and are available to address any concerns.
• Natural Ventilation: Experience the refreshing breeze of Bali with our open-air living spaces, designed to maximize natural airflow, providing an eco-friendly alternative to air conditioning or fans.
• Vendor Services: To ensure the villa’s equipment and your safety, our dedicated team manages all vendor services within the villa, including spa, personal training, decorations, private chefs, yoga, photography, and villa equipment. Using external vendors is strictly prohibited and will result in a fine.
• Waste Management: Contribute to Bali’s sustainable efforts by participating in our waste separation program. We provide three bins for organic, inorganic, and residual waste in your villa.
• Sustainable Amenities: We provide Sensatia Botanicals, a locally founded skincare brand, as bathroom amenities (hand soap, body soap, shampoo, and conditioner). Made in Bali with 100% natural, cruelty-free ingredients, this partnership reflects our support for sustainability and local initiatives, including plastic recycling and beach cleanups.
• Natural Charm: Our villas embrace Bali’s tropical beauty, where the sounds of nature—geckos and insects—create a serene ambiance. The open design may occasionally welcome wildlife, despite regular pest control. Geckos, symbols of good luck in Balinese culture, and other creatures are vital to the ecosystem.
• Cultural Respect: In Ubud and Bukit, monkeys may be present—please refrain from feeding or interacting with them. Surrounding landscapes, like jungles, rice fields, and local farms (e.g., duck, chicken or pig), are not part of the villa property and may be accessed by residents, with changes beyond our control. We appreciate your respect for Bali’s natural and cultural heritage.

FAQs:

• Q: What time is the check-in policy?
  • A: Our dedicated staff ensures a smooth check-in process. Check-in starts at 14:00 for 1-3 bedroom villas and at 15:00 for 4-6 bedroom villas. Luggage drop-off is welcome after 11:00 as we prepare your villa. Please note, a late check-in fee applies for arrivals after 20:00 to cover staff overtime, as our staff does not stand by the villa all the time.
• Q: What time is the check-out policy?
  • A: Our check-out time is at 11:00 by default. Late check-out is subject to availability and involves an extra charge. Please note that for any late check-out between 11:00 – 18:00; an additional charge of 50% of the Daily Villa Rate will apply. Any check-out after 18:00, will be charged at a full day’s Daily Villa Rate. If you need to store your luggage after check-out time, you are welcome to do so.
• Q: Is breakfast included in the booking? How do we order the chef’s service?
  • A: Breakfast is not included in the room rate. However, you can easily arrange breakfast by contacting our reservation or concierge team. We offer a variety of menu options prepared by our dedicated private chef, right in your villa (additional charge applies, minimum order for 5 guests). You can indulge in a floating breakfast for an additional charge per tray.
  • For lunch and dinner, we offer enhanced services, including set menus, live BBQ cooking, ethnic cuisines, and even fine dining prepared by a Michelin-star chef, all cooked in the villa (additional charges apply). Please note that terms and conditions apply for booking.
  • Additionally, our villa features a fully equipped kitchen, allowing you the flexibility to prepare your own meals if you prefer. Whether you choose to dine in or savor a chef’s touch, our team is here to ensure a seamless and enjoyable experience.
• Q: Do we have a housekeeping service every day?
  • A: Absolutely! Daily housekeeping is provided from 9:00 to 17:00. Linens are changed every third day for sustainability. To ensure privacy, please coordinate with your Villa Host or Staff for a convenient cleaning time. Your comfort is our priority.
• Q: Can we have extra clean towels?
  • A: Certainly! We are happy to provide extra towels, subject to availability. Please feel free to reach out to your Villa Host or Staff, and we’ll do our best to accommodate your request promptly.
• Q: What is the maximum occupancy for this 6-bedroom villa? Can I have extra beds?
  • A: This villa comfortably accommodates up to 12 guests. However, it can host a maximum of 14 guests, with the 13th and 14th guests considered as extra. An additional fee applies per night/person. Should you require extra beds, please feel free to let us know, and we’ll be happy to assist in making arrangements for your group’s comfort (additional charges apply).