External Vendor Policy:

• To ensure the villa’s equipment and your safety, our dedicated team manages all vendor services within the villa for your complete peace of mind.
• Using external vendors is strictly prohibited and will result in a fine.

At your service:

• The villa is fully staffed with villa attendance, gardener, pool caretaker, and an onsite manager, available to take care of you.
• Staff do not live on the property but are available when needed.

STAFF AND SERVICES INCLUDED:

• Dedicated Villa Manager
• Villa host
• Daily housekeeping
• Garden/pool staff

EXTRA COSTS (advance notice may be required):

• Villa pre-stocking (groceries and beverages with an additional service fee)
• Non-complimentary breakfast cooked by villa host (cost of groceries + additional cover charge per person per meal)
• In-villa Chef from our trusted partner (please read details in FAQ below)
• Airport transfer
• Activities and excursions
• Driving service
• In-villa massage service
• Laundry service
• Baby-sitting service
• Security guards
• Floating breakfast (additional charge per tray)
• Flowers arrangement
• Extra bed for extra guest at an additional charge per night/person

Other Things to Note:

• Bali is a humid and tropical natural environment with lots of greenery. Geckos & insects are endemic to the Island. Gentle pest controls are regularly operated at the property, but some encounters may occur. These are completely harmless and important for a balanced ecosystem.

Guests can use the following things:

• The entire villa
• Private parking lot
• Infinity pool with a very wide lush jungle view to the backyard

FAQs:

• Q: What time is the Check-in policy?
  • A: We have dedicated staff to help with the check-in process. Our standard check-in time is at 3:00 pm. However, you are most welcome to drop your luggage after 11:00 am while we are getting your villa ready. As our staff does not stand by the villa all the time, there will be an additional late check-in fee applied after 8:00 PM as compensation for the staff overtime.
• Q: What time is the Check-out policy?
  • A: Our check-out time is at 11:00 by default. Late check-out is subject to availability and involves extra charge. Please note that for any late check-out between 11:00 – 18:00, an additional charge of 50% of the Daily Villa Rate will apply. Any check-out after 18:00, will be charged at a full day’s Daily Villa Rate. If you need to store your luggage after check-out time, you are welcome to do so.
• Q: Could I have a villa host or a personal Chef to cook, so I can dine in the villa?
  • A: Should you wish to dine in the villa, every villa comes with a villa host catering to your needs. He or she can help you cook simple meals, be it non-complimentary breakfast at total grocery cost + an additional cover charge per guest per meal. Simply let your villa host know a day in advance. He or she will help you purchase the freshest ingredients in the market and delight you with simple cooking.
  • Should you wish to have a professional Chef or professional catering, we have a trusted partner with high hospitality standards at your service, at an additional cost. Simply inquire with your villa host a day before. We will be happy to help you arrange this service.
  • Otherwise, our villa comes with a fully equipped kitchen at your disposal. Please refer to the kitchen amenities list to see what equipment is provided. We believe our kitchen will inspire the chef within you.
• Q: Do you offer a floating breakfast?
  • A: We can arrange a floating breakfast at an additional charge per tray. Breakfast on each tray could be shared between four guests. You could place the order to onsite staff, by latest in the morning the day before. However, to make sure of the availability, please contact us immediately after your booking should you need this extra arrangement.
• Q: Do we have a housekeeping service every day?
  • A: Yes, there will be a housekeeping service every day at your convenience. For the sake of respecting every guest’s privacy, please kindly arrange with your villa host should you wish your villa to be cleaned and at what time.
• Q: Can we have extra clean towels?
  • A: You can get an extra towel as long as we have it available.
• Q: What is the maximum occupancy for this villa? Can I have extra beds?
  • A: This villa is for 10 people, but the maximum capacity is for 12 people which means that the 11th and 12th person are counted as extra guests. The extra guest fee would be an additional charge per night/person. We can provide two extra beds should you have more than 10 people.